English for Creative Business Β· 3691202

INFORMATION
EXCHANGE BUILDER

Metro Station 08: Ask Clearly. Answer Accurately. Confirm Understanding. Professional communication is about getting the right information, giving useful information clearly, and making sure people reach shared understanding.

Ask Clearly β†’ Listen Carefully β†’ Answer Accurately β†’ Clarify β†’ Confirm
πŸ•΅οΈ INFORMATION GAP❓ QUESTIONπŸ‘‚ LISTEN πŸ’¬ ANSWERπŸ” CLARIFY🎭 ADAPT πŸ” CONFIRM🀝 SHARED UNDERSTANDING
Visual Learning Map

The Information Exchange Metro Journey

Seven stations help students turn an information gap into shared understanding.

The Information Exchange Metro Journey
Good communication closes the information gap.
240 Minutes

Four-Hour Learning Journey

Each activity creates visible evidence that becomes part of the Information Exchange Portfolio.

Four-Hour Learning Journey
Learning by Doing

Activity Sequence

Students learn professional information exchange through concrete workplace challenges, not isolated grammar practice.

ACTIVITY 0 Β· πŸ•΅οΈ

Information Gap Detective

Before students learn how to ask, they first identify exactly what information is missing.

Information Gap Detective

Learning message: Do not ask before you know what you need to know.

ACTIVITY 1 Β· ❓

Question Type Sorter

Different questions produce different kinds of information. Students choose question types according to purpose.

Question Type Sorter
OPEN-ENDEDExplanation or insight
CLOSED-ENDEDConfirmation or fact
PROBINGMore detail
HYPOTHETICALExplore possibilities
LEADINGUse with caution
ACTIVITY 2 Β· πŸ› οΈ

Question Repair Shop

Turn vague, confusing, or demanding questions into clear professional questions.

Question Repair Shop
4C Check: CLEAR Β· CONCISE Β· CORRECT Β· COURTEOUS
ACTIVITY 3 Β· πŸͺœ

Question Politeness Ladder

Students move from command language to formal professional requests and discover how politeness shapes workplace relationships.

Question Politeness Ladder
ACTIVITY 4 Β· πŸ“¦

The Answer Package

Students reverse roles and become information providers. Their answer should be relevant, reliable, readable, and complete.

The Answer Package
4R Answer Package: RELEVANT β†’ RELIABLE β†’ READABLE β†’ REQUIRED
ACTIVITY 5 Β· πŸ›Ÿ

β€œI Don't Know” Professionally

Professional communication does not require pretending to know everything. Accuracy and responsible follow-up build trust.

I Don't Know Professionally
ACTIVITY 6 · 🎭

Context Switch

The same information need requires different language depending on audience, purpose, relationship, and context.

Context Switch
Audience + Purpose + Context β†’ Language Choice
ACTIVITY 7 Β· πŸ”

Clarification Rescue

Students identify confusion, ask for clarification, rephrase, and confirm shared understanding.

Clarification Rescue
πŸ˜• UNCLEARβ†’πŸ” IDENTIFY→❓ ASKβ†’πŸ’¬ REPHRASEβ†’πŸ” CONFIRMβ†’βœ… SHARED UNDERSTANDING
ACTIVITY 8 Β· πŸ—ΊοΈ

Direction Mission

One student has the destination. Another has the map. They must communicate without showing the map to each other.

Direction Mission
START β†’ ACTION β†’ LANDMARK β†’ NEXT ACTION β†’ DESTINATION β†’ CONFIRM
ACTIVITY 9 · 🀝

Information Exchange Mission

The final team challenge integrates asking, listening, responding, clarifying, and confirming in realistic workplace scenarios.

Information Exchange Mission
Performance Challenge

60-Second Information Exchange

Student A demonstrates ASK β†’ PROBE β†’ CLARIFY. Student B demonstrates ANSWER β†’ EXPLAIN β†’ CONFIRM. Then they switch roles.

60-Second Information Exchange Challenge
Feedback for Growth

Peer Feedback β€” 2 Stars + 1 Question

Feedback stays clear, specific, helpful, and respectful.

Peer Feedback 2 Stars plus 1 Question
Responsible AI

AI Information Exchange Coach

AI helps students improve their own questions and responses without inventing facts or replacing the original situation.

Student ThinksStudent CommunicatesAI HelpsStudent ReviewsStudent Decides
I am a first-year university student learning English for Creative Business. Here is my professional communication situation: [Describe the situation.] Here is the question I want to ask: [Write your question.] Do not replace my situation with a new one. Help me: 1. make my question clearer; 2. identify whether it is open, closed, probing, hypothetical, or leading; 3. make it more professional and polite; 4. suggest one useful follow-up question; 5. show me an example of a clear and relevant answer; 6. suggest a clarification question; 7. keep the English at CEFR A2–B1 level; and 8. explain why your changes improve professional communication. Keep my original meaning.
Self-Assessment

Metro Passport β€” Station 08

Students self-check ten communication capabilities developed across the Week 8 journey.

Metro Passport Station 08
Assessment for Learning

Evidence of Learning

Week 8 is evidenced through visible performance and learning artifactsβ€”not through a quiz alone.

Evidence of Learning Week 8
πŸ•΅οΈ
Information Gap CardIdentify Needed Information
❓
Question Strategy CardFormulate Effective Questions
πŸ“¦
Answer PackageProvide Accurate & Relevant Information
🎭
Context Switch CardAdapt Language to Context
πŸ”
Clarification CardClarify & Confirm Understanding
🀝
Information Exchange PerformanceConduct Professional Information Exchange
πŸ† Six pieces come together as: MY INFORMATION EXCHANGE PORTFOLIO
End-of-Station View

Week 8 Capability Map

The capability sequence moves from recognizing an information need to professional exchange and shared understanding.

Week 8 Capability Map
Metro Interchange

Capability Bridge: Week 7 β†’ Week 8

Week 7 helps students explain the business. Week 8 helps them exchange the information needed to make the business work with other people.

Capability Bridge Week 7 to Week 8
Week 6: I know what I want to achieve.   β†’   Week 7: I can turn it into a business plan and explain it.   β†’   Week 8: I can exchange the information needed to work with other people.
Final Message

β€œProfessional communication is complete only when information becomes shared understanding.”

Ask Clearly. Listen Carefully. Answer Accurately. Confirm Understanding.

πŸ… Station 08 Completed β€” INFORMATION EXCHANGE BUILDER
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